Shipping Policy

SHIPPING POLICY

Thank you for shopping with MELLOW. We are committed to delivering your order as quickly and efficiently as possible.

  1. Shipping Options

MELLOW offers the following shipping methods:

Free Standard Shipping

  • Available on eligible orders.

  • Delivery times vary depending on destination and carrier availability.

Express Shipping

  • Available for an additional shipping fee calculated at checkout.

  • Estimated delivery times are faster than our standard shipping option and may vary by location.

  1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional periods, or due to unforeseen circumstances.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

  1. Delivery Times

Delivery estimates are provided for convenience only and are not guaranteed.

Actual delivery times may vary due to factors outside of MELLOW’s control, including:

  • Carrier delays

  • Weather conditions

  • Customs inspections

  • High shipping volumes

  • Incorrect or incomplete shipping information

  1. Shipping Fees

  • Standard Shipping: Free on eligible orders.

  • Express Shipping: Additional fees apply and will be displayed at checkout before payment is completed.

  1. International Shipping

We may ship to select international destinations. Delivery times and shipping costs vary by country.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by local authorities unless otherwise stated.

  1. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

MELLOW is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete addresses provided at checkout.

  1. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is under the carrier’s responsibility.

If your package is lost, significantly delayed, or marked as delivered but not received, please contact us and we will make reasonable efforts to assist in resolving the issue with the carrier.

  1. Contact Us

If you have any questions regarding shipping or delivery, please contact MELLOW